Idea For Better Airbnb Feedback
Problem:
If I have a bad experience as an Airbnb host or guest and leave a legitimately negative review, that review may reflect poorly on me when future prospective hosts/guests consider me (i.e., they may avoid me, out of fear that I’ll give them a negative review).
So, instead of sharing valuable, honest, negative feedback, dissatisfied parties often say nothing useful (either no review at all, or a neutral, generic rating), so no one learns or benefits.
Idea:
Consider a dozen check boxes, half positive and half negative, that one party can use to give ANONYMOUS feedback, in addition to the standard review.
ONLY publish or update these in batches of 5 or 10, and perhaps only when an item reaches a threshold of at least 25% of respondents.
When a new batch of these comments comes on line, or gets factored-into the running totals, no one will know who said what (since at least 25% must agree, rogue feedback won’t be seen).
Rough Example:
Check all that apply:
☐ Friendly
☐ Unfriendly
☐ Good communication
☐ Poor communication
☐ Clean
☐ Unclean
☐ As described
☐ Not as described
* Test having a neutral option preselected, between the two opposites (users changing from the default are likely to have stronger feelings, especially when most are left unchanged).
☐ Friendly — ☒ Neutral — ☐ Unfriendly
What do you think?
Please respond — I’m interested to hear better ideas, or what you do and don’t like about this.
Thanks!
